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Technical Cloud Architect

Dom

Azure cloud architecture & platform engineering

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Customer Success Leader

Anna

Retention, revenue & results across SaaS

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Dom Fradley

Technical Cloud Architect · Azure Solutions Architect Expert

Kascade · Cornwall, United Kingdom

Technical Cloud Architect at Kascade, designing and optimising the Azure platform our clients build on. A Microsoft-certified Azure Solutions Architect Expert with 15+ years across cloud, virtualisation and infrastructure — including six years architecting cloud transitions at Exponential-e. My work spans Infrastructure-as-Code (Terraform), Azure landing zones, and large-scale storage and Hyper-V clustering: scalable, high-performance systems built for complex business needs.

Experience

2023 — now
Technical Cloud Architect
Kascade
2017 — 2023
Cloud Architect
Exponential-e
2013 — 2017
IT Manager
CPLG · Copyright Promotions Licensing Group
2009 — 2013
IT Manager
Digital Media Services

Certifications

Azure Solutions Architect Expert Azure Administrator Associate Terraform Associate (003) ITIL Foundation

Skills

AzureCloud ArchitectureTerraform / IaC Azure Landing ZonesHyper-VStorage & SAN Azure DevOpsITIL
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Anna Fradley

Customer Success Leader · SaaS & Global Accounts

Wildanet · Cornwall, United Kingdom

A results-driven Customer Success leader with 15+ years turning client relationships into strategic growth — driving retention, revenue and measurable results across SaaS and global accounts. Currently Head of Customer Experience at Wildanet and co-founder of Taabo Imports, I blend account strategy, data and a genuine advocate's voice for the client to elevate customer success to the next level.

Experience

2025 — now
Head of Customer Experience
Wildanet
2020 — now
Co-Founder & Director of Global Imports
Taabo Imports
2024 — 2025
Customer Success Manager
K3
2022 — 2023
Account Manager
B Interactive
2014 — 2016
Account Director
dotmailer
2010 — 2014
Account Manager
Gorkana · Dyn · Pure360

Expertise

Customer SuccessAccount ManagementClient Retention SaaSRevenue GrowthAccount Strategy Stakeholder ManagementBusiness DevelopmentPublic Speaking

Recently upskilling

Generative AI for Marketing Microsoft 365 Copilot